Terms & Conditions

ASAP Auto Shipping, Inc. is a licensed transportation broker. ASAP arranges transportation of Customer's vehicle with an authorized motor carrier ("Carrier"). ASAP does not physically transport the vehicle. The Carrier assigned to the shipment is an independent motor carrier and is responsible for the physical transportation, custody, care, and control of the vehicle while in the Carrier's possession. ASAP will assist with communication and documentation when reasonably necessary throughout the transportation process; however, ASAP does not operate the Carrier's equipment, employ the Carrier's drivers, or control the Carrier's physical transportation operations.

Customer is responsible for providing complete and accurate information regarding the shipment and vehicle. This includes correct year, make, and model; vehicle type; vehicle dimensions when materially different from factory specifications; vehicle operating condition; modifications; pickup and delivery locations; contact information; first available pickup date; and any condition that may affect loading, unloading, or transportation. Customer must disclose modifications or conditions that may affect transportation, including lift kits, lowered suspension, oversized tires or wheels, roof racks, spoilers, ground effects, aftermarket body components, modified suspension, non-factory dimensions, and mechanical conditions affecting loading or unloading. Rates are based upon the information provided by Customer. If the vehicle or shipment materially differs from the information provided, the transportation rate may be adjusted. ASAP will notify Customer of any required rate adjustment before authorizing additional transportation charges whenever reasonably practicable.

The total transportation price and applicable payment terms will be stated on Customer's order confirmation. Transportation charges may consist of an amount paid to ASAP for brokerage services and an amount due to the assigned Motor Carrier for transportation services. When Customer provides a credit or debit card, a temporary authorization may be processed to verify the payment method — this is not the deposit/broker fee. ASAP does not charge the deposit/broker fee at the time the order is placed. The deposit/broker fee is charged only after ASAP has assigned an authorized Motor Carrier that is ready, willing, and able to transport the vehicle. Once such a Carrier has been assigned, the deposit/broker fee is earned and becomes nonrefundable. Unless otherwise stated, the remaining Carrier balance is due COD. Authorized COD-Customer payment methods are: Cash, Money Order, Cashier's Check, and Zelle. When the order specifies COD-Broker, Customer pays ASAP and ASAP is responsible for paying the Carrier. Customer should immediately contact ASAP if a Carrier or driver demands an additional transportation charge or different payment method not authorized by ASAP.

When Zelle is an authorized payment method, ASAP will provide or confirm the Carrier's company Zelle telephone number or email address associated with the shipment. Customer should never send Carrier payment to a driver's or other individual's personal Zelle account. Customer should not send Zelle payment to a telephone number, email address, or recipient that differs from the Carrier payment information provided or confirmed by ASAP without first contacting ASAP. If a driver requests that Customer send payment to a different Zelle account, Customer should contact ASAP before sending payment. ASAP is not responsible for funds voluntarily sent by Customer to an unauthorized account contrary to the payment instructions provided by ASAP.

Pickup and delivery dates are estimates unless ASAP expressly agrees otherwise in writing. Normal pickup time frames are dependent upon the service level selected, route, location, Carrier availability, weather, traffic, equipment availability, mechanical conditions, and other transportation circumstances. Transportation may be affected by weather, traffic, road closures, mechanical breakdowns, Carrier delays, driver-hour limitations, Customer availability, pickup or delivery location restrictions, acts of government, and other circumstances outside ASAP's reasonable control. ASAP cannot guarantee an exact pickup or delivery date unless an express written guarantee applicable to the particular order is provided.

For standard service orders, if ASAP is unable to assign a Carrier within 15 business days from Customer's first available pickup date, Customer may keep the order active or cancel and receive a refund of eligible amounts paid to ASAP. For a Speedy Pickup Rate order, if ASAP is unable to arrange pickup within 1–4 business days as specified, Customer may cancel and receive a refund of eligible amounts paid. Refunds due under this guarantee will generally be processed within two business days after cancellation is confirmed. The money-back guarantee does not apply when transportation cannot be arranged because Customer provides incorrect or incomplete information, makes the vehicle unavailable, changes the pickup or delivery location, materially changes the first available pickup date, refuses a qualifying Carrier, places conflicting orders with another broker or Carrier, or otherwise prevents ASAP from performing the brokerage service.

All cancellations must be submitted to ASAP in writing. For standard service, an order cancelled before expiration of the applicable 15-business-day scheduling period may be subject to a $50 early cancellation fee. For Speedy Pickup Rate orders, an order cancelled before expiration of the applicable Speedy scheduling period may also be subject to a $50 early cancellation fee. Once ASAP has assigned an authorized Carrier that is ready, willing, and able to pick up and transport the vehicle in accordance with the material terms of Customer's order, the deposit/broker fee becomes earned and nonrefundable. If the assigned Carrier arrives or is prepared to perform and Customer is unable or unwilling to release the vehicle for any Customer-caused reason, the deposit/broker fee remains nonrefundable. ASAP will make reasonable efforts to assign another Carrier when Customer still wishes to transport the vehicle; however, assignment of a replacement Carrier does not restore or refund the previously earned deposit/broker fee. A replacement Carrier may require a different transportation rate or pickup schedule. If the assigned Carrier fails or becomes unable to perform for reasons not attributable to Customer, ASAP will make reasonable efforts to assign a replacement Carrier, and the deposit/broker fee will not become nonrefundable solely because of that Carrier's failure. No provision of these Terms & Conditions limits any refund right that cannot lawfully be waived.

Customer agrees not to simultaneously engage another transportation broker to arrange the same vehicle shipment while Customer's order with ASAP remains active. Duplicate broker listings can result in conflicting dispatches, inaccurate market pricing, Carrier confusion, and transportation delays. If Customer wishes to use another broker, Customer must first cancel the active order with ASAP in accordance with the cancellation provisions of these Terms & Conditions. If ASAP discovers that the same vehicle shipment has been listed or contracted through another broker while Customer's ASAP order remains active, ASAP may cancel the order and the applicable $50 cancellation fee may be charged.

Customer must accurately disclose whether the vehicle is operational or inoperable when placing the order. An operational vehicle must be capable of being safely started, steered, braked, driven forward and backward, and loaded and unloaded using ordinary Carrier procedures. If a vehicle is represented as operational but is inoperable when the Carrier arrives, additional transportation or equipment charges may apply. Customer must notify ASAP immediately if the vehicle's operating condition changes before pickup.

An inoperable vehicle may require specialized equipment and additional handling. Unless otherwise stated on Customer's order, a $150 inoperable vehicle fee may apply. The applicable fee should be included in the transportation price when the vehicle is correctly identified as inoperable when the order is placed. Additional charges may apply when the vehicle's actual condition requires equipment or services beyond those reasonably anticipated from the information provided by Customer.

Customer is responsible for ensuring that an electric vehicle has sufficient battery charge to permit reasonable loading, unloading, and necessary transportation-related repositioning. Customer must disclose any condition that prevents the vehicle from being placed into the appropriate transport, tow, neutral, or loading mode. Charging cables, adapters, keys, cards, or other items necessary for normal operation should remain available when reasonably necessary for transportation.

Customer is responsible for preparing the vehicle for transportation before the Carrier arrives. Customer should remove prohibited personal property; secure or remove loose exterior accessories; retract or remove antennas when appropriate; secure convertible tops, removable panels, and similar components; ensure tires are reasonably inflated; ensure the battery is sufficiently charged; address significant fluid leaks; disable alarm systems or provide instructions for disabling them; provide all necessary keys or remotes; and maintain approximately one-quarter tank of fuel or less whenever practicable. Carrier and ASAP are not responsible for loss or damage caused solely by loose, unsecured, defective, or improperly installed vehicle components for which they are not otherwise legally responsible.

Customer may place up to 100 pounds of clothing inside the transported vehicle, subject to applicable law and the assigned Carrier's insurance requirements. Clothing must be securely packed in suitcases, travel bags, duffel bags, boxes, or similar secure containers. For passenger vehicles with a separate trunk, permitted clothing must be confined to the trunk. For SUVs, crossovers, hatchbacks, and similar vehicles without a separate enclosed trunk, permitted clothing must be confined to the rear cargo/hatch area and remain below window level. No items may be placed on, under, behind, or between the seats or anywhere in the passenger seating area. No items may obstruct or interfere with visibility through any window of the vehicle. The clothing allowance does not include household goods, furniture, electronics, appliances, tools, equipment, jewelry or valuables, hazardous materials, firearms, illegal items, or other personal property that is not clothing. ASAP and the Carrier do not assume responsibility for personal clothing or other contents placed inside the vehicle except to the extent liability is imposed by applicable law. The 100-pound clothing allowance is an ASAP contractual policy and is not represented as a federal household-goods allowance or exemption.

Transportation is arranged on a door-to-door basis to the extent that the pickup and delivery locations are legally and safely accessible to the Carrier's equipment. Large automobile transporters may be unable to enter narrow residential streets, roads with low-hanging trees, roads with weight restrictions, roads with sharp turns, gated communities with inadequate access, areas with low bridges or overhead obstructions, or locations that cannot safely accommodate Carrier equipment. When direct access is not reasonably possible, Customer and Carrier may arrange an appropriate nearby meeting location such as a safe parking lot or other mutually accessible location.

ASAP will provide Customer with the name of the Motor Carrier assigned and authorized to transport Customer's vehicle. Customer should verify that the Carrier arriving to pick up the vehicle is the Carrier identified by ASAP. Do not release your vehicle to a different Motor Carrier, transport company, tow company, driver operating under another Carrier's authority, or other third party unless ASAP has first confirmed the change directly with you. If a truck, driver, or transportation company arrives and identifies itself as associated with the assigned Carrier but the company operating the truck does not match the Motor Carrier identified by ASAP, Customer should not release the vehicle and should contact ASAP immediately. ASAP does not authorize the assigned Motor Carrier to re-broker, subcontract, transfer, or tender your vehicle to another Motor Carrier or transporter. If there is any discrepancy, do not release the vehicle — contact ASAP first.

Customer or an authorized adult must be reasonably available for pickup and delivery. The Carrier will ordinarily contact Customer before arrival to coordinate the location and approximate time. If Customer cannot personally be present, Customer may designate another responsible adult to release or receive the vehicle. Customer is responsible for ensuring that any required vehicle keys, auction release, dealership release, gate pass, authorization, identification, or other required documentation is available when needed. Once a Carrier has been assigned, Customer is responsible for having the vehicle ready and available for release during the agreed pickup period. If the assigned Carrier arrives or is ready and able to perform but the vehicle cannot be released because of Customer's acts, omissions, unavailability, missing documentation, or another Customer-caused circumstance, the deposit/broker fee becomes and remains earned and nonrefundable. If Customer or an authorized recipient is unavailable at delivery and the Carrier cannot reasonably complete delivery, storage, redelivery, or related expenses may be incurred by Customer when legally and contractually applicable.

ASAP requires vehicle pickup and delivery to occur during daylight hours so that the vehicle can be properly inspected. Pickup and delivery during non-daylight hours are not permitted under ASAP's transportation requirements. Customer should not release or accept the vehicle when there is insufficient natural daylight to reasonably inspect its condition. If a Carrier attempts to pick up or deliver the vehicle during non-daylight hours, Customer should contact ASAP before releasing or accepting the vehicle. A delay that causes arrival after daylight hours may require pickup or delivery to be rescheduled for daylight hours.

The Carrier is required to perform a vehicle condition inspection and provide a Bill of Lading and/or vehicle condition report. Customer or Customer's authorized representative should participate in the inspection at both pickup and delivery. At pickup, Customer should carefully review the Carrier's inspection report and make certain that existing vehicle damage is accurately documented before signing. At delivery, Customer should carefully inspect the vehicle and compare its condition with the pickup inspection. Customer should not sign a Bill of Lading or delivery condition report without first reviewing the vehicle and the information recorded on the document. Customer is strongly encouraged to take clear photographs of the vehicle at both pickup and delivery, including all sides of the vehicle and any existing or alleged damage.

The Carrier has custody and control of the vehicle during physical transportation and is responsible for loss or damage to the extent provided by applicable law and the circumstances of the loss. If Customer discovers or alleges transportation-related damage, Customer should notify the Carrier and ASAP immediately, clearly note the alleged damage on the delivery Bill of Lading before signing whenever reasonably possible, take clear photographs of the alleged damage, retain copies of the pickup and delivery inspection reports, and cooperate with reasonable requests for documentation relating to the claim. ASAP will assist Customer by providing available Carrier and transportation documentation reasonably necessary to facilitate communication concerning a viable claim. Damage claims involving the Carrier are generally handled with the Carrier and/or Carrier's insurer. ASAP does not determine insurance coverage and cannot guarantee that a particular claim will be accepted or paid by an insurer.

ASAP requires Carriers used for its shipments to maintain required operating authority and insurance. ASAP's Carrier requirements include, at minimum, $1,000,000 Commercial Automobile Liability and $250,000 Motor Truck Cargo coverage applicable to automobiles being transported. ASAP may require higher cargo limits for higher-value vehicles or particular shipments. Insurance coverage remains subject to the Carrier's actual policy terms, conditions, exclusions, limitations, deductibles, and applicable law. ASAP's verification of insurance does not constitute a representation or guarantee that an insurer will provide coverage for every type of loss.

Vehicle transportation is affected by conditions that may be outside ASAP's or the Carrier's reasonable control. These may include severe weather, flooding, hurricanes, snow or ice, wildfires, road closures, traffic accidents, mechanical breakdowns, government restrictions, labor disruptions, natural disasters, and other unforeseen transportation conditions. ASAP will make reasonable efforts to assist with communication and transportation arrangements when delays occur. Estimated pickup and delivery dates may change because of these conditions.

Customer is responsible for being reasonably available or designating an authorized adult to receive the vehicle. Customer may be responsible for reasonable storage, redelivery, or related charges when such charges result from Customer's failure to accept delivery as reasonably arranged and the charges are legally and contractually applicable. Carrier may not impose unauthorized charges contrary to ASAP's Dispatch/Load Confirmation or transportation requirements. Customer should contact ASAP immediately if a Carrier demands an unexpected storage, redelivery, detention, or other additional charge.

Unless otherwise required by applicable law, ASAP is not responsible for rental vehicle expenses, lodging, airfare, missed work, loss of use, storage resulting from Customer's acts or omissions, or other incidental or consequential expenses arising from estimated pickup or delivery dates or transportation delays. Customers should not make nonrefundable travel or other arrangements that depend upon an estimated vehicle pickup or delivery date.

Customer authorizes ASAP and the assigned Carrier to contact Customer regarding the shipment using the telephone numbers, email addresses, and other contact information provided with the order. Customer is responsible for keeping contact information current until transportation is complete. Customer should promptly notify ASAP of any change in telephone number, email address, pickup or delivery contact, pickup or delivery location, vehicle condition, vehicle availability, or other material shipment information. Material changes may affect the transportation rate, scheduling, or Carrier availability.

A handwritten signature is not required when Customer accepts these Terms & Conditions electronically. By clicking "I Agree," checking an acceptance box, submitting an online order after being presented with these Terms & Conditions, electronically signing an order, or otherwise expressly authorizing ASAP to proceed after receiving these Terms & Conditions, Customer acknowledges that Customer has read, understands, and agrees to be bound by them. Electronic acceptance shall have the same effect as acceptance by handwritten signature to the extent permitted by applicable law.

Customer's order confirmation, applicable written transportation instructions, and these Terms & Conditions constitute the terms governing ASAP's brokerage services for the shipment. Any material change to the vehicle, route, transportation requirements, or other shipment information should be communicated to ASAP. If a Carrier or driver requests a material change to the transportation price, payment method, pickup or delivery requirements, or other agreed shipment terms, Customer should contact ASAP before agreeing to the change.