Myths about auto transportation

TRUTH

Providing a credit or debit card when placing an order does not necessarily mean your card is being charged.

ASAP AUTO SHIPPING, INC. DOES NOT CHARGE YOUR DEPOSIT/BROKER FEE WHEN YOU PLACE YOUR ORDER.

When your order is placed, a temporary authorization may be processed to verify that the payment method is valid. This authorization is not the transportation deposit/broker fee.

Your payment information is maintained through our third-party payment processing system. ASAP does not have access to your full card number after it has been entered into the payment processing system.

WE DO NOT CHARGE THE DEPOSIT/BROKER FEE UNTIL A MOTOR CARRIER HAS BEEN ASSIGNED TO YOUR VEHICLE.

Once ASAP assigns an authorized Motor Carrier that is ready, willing, and able to transport your vehicle according to the material terms of your order, the applicable deposit/broker fee is charged and becomes earned and nonrefundable.

If the assigned Carrier subsequently becomes unable to perform for a reason that is not attributable to you, ASAP will make reasonable efforts to locate another qualified Carrier.

If an authorized Carrier has been assigned and is ready and able to perform, but the vehicle cannot be released for a customer-related reason, the deposit/broker fee remains earned and nonrefundable. ASAP will make reasonable efforts to locate another Carrier if you still wish to transport the vehicle.

Before providing payment information to any auto transport company, read its payment, cancellation, and refund policies carefully.

At ASAP, the process is simple:

ORDER PLACED = PAYMENT METHOD AUTHORIZATION ONLY

CARRIER ASSIGNED = DEPOSIT/BROKER FEE CHARGED

REMAINING BALANCE = PAID ACCORDING TO THE PAYMENT TERMS ON YOUR ORDER

TRUTH

A promotional giveaway doesn't tell you anything about the quality of the transportation service.

When comparing auto transport companies, concentrate on what actually matters:

• Is the company properly authorized?
• Is the quoted price realistic?
• How will the Motor Carrier be selected?
• Is Carrier insurance verified?
• What happens if the assigned Carrier cancels?
• What is the cancellation/refund policy?
• Who will help you if something goes wrong?

A gift card or promotion shouldn't be the reason you trust someone with your vehicle.

COMPARE THE TRANSPORTATION SERVICE — NOT THE GIVEAWAY.

TRUTH

Not necessarily.

There is an important difference between an auto transport broker and a Motor Carrier.

A Motor Carrier physically transports vehicles using trucks operating under its Motor Carrier authority.

A transportation broker arranges transportation with authorized Motor Carriers.

Some companies may have both types of authority, but consumers should never assume that the company taking the order will also be the company physically transporting the vehicle.

ASAP Auto Shipping, Inc. operates as a transportation broker. We arrange transportation with authorized Motor Carriers.

 Consumers can verify a company's registration and operating authority through the Federal Motor Carrier Safety Administration's (FMCSA) new Motus: USDOT Registration System.

Motus allows you to search for a company by USDOT Number, legal name, or DBA name and review its FMCSA registration information.

ASAP AUTO SHIPPING, INC. — USDOT #2232642 — MC #494247

 TRUTH

Booking directly with a Motor Carrier can work, but it isn't automatically safer or easier.

Individual Motor Carriers generally operate particular routes at particular times. The Carrier that is perfect for one shipment may not be available for another.

A professional auto transport broker works across a network of Carriers to locate equipment serving the customer's particular route and schedule.

ASAP's role includes:

• Locating an appropriate Motor Carrier
• Verifying operating authority
• Verifying insurance
• Reviewing Carrier information before dispatch
• Coordinating transportation details
• Providing you with the identity of the assigned Carrier
• Assisting with communication when circumstances change
• Helping obtain Carrier and insurance information when a legitimate damage issue arises

WE DO THE CARRIER SEARCH AND VERIFICATION SO YOU DON'T HAVE TO.

TRUTH

 Be careful with broad claims about "extra insurance."

ASAP requires the Motor Carriers we contract with to maintain our required insurance limits, including at least:

• $1,000,000 Commercial Automobile Liability
• $250,000 Motor Truck Cargo coverage applicable to automobiles being transported

Higher cargo limits may be required for certain high-value vehicles.

Insurance policies contain terms, conditions, exclusions, limitations, and deductibles. Whether a particular loss is covered depends upon the circumstances and the actual insurance policy.

ASAP verifies Carrier insurance as part of our Carrier-vetting process, but the insurance company ultimately determines whether a particular claim is covered under its policy.

Customers should also review their own automobile insurance policy if they want to understand what additional coverage may be available.

One of the best ways to protect yourself is to carefully inspect your vehicle, document its condition, take photographs, and retain your Bill of Lading.

TRUTH

 Reviews can be useful, but they should be only one part of your decision.

Consumers should consider the substance and consistency of reviews rather than simply looking at the number of stars.

Fake and deceptive reviews have become a significant consumer issue, and the Federal Trade Commission has rules addressing fake reviews and testimonials.

When evaluating an auto transport company, also consider:

• How long the company has been operating
• Its FMCSA authority
• Whether it clearly identifies itself as a broker or Motor Carrier
• Its cancellation policy
• Its payment procedures
• Whether you can reach a real person when you need assistance

A FIVE-STAR GRAPHIC CANNOT TRANSPORT YOUR VEHICLE. EXPERIENCE, PROPER AUTHORITY AND A QUALIFIED MOTOR CARRIER CAN.

TRUTH

Absolutely not.

This is one of the most important things an auto transport customer should understand.

When ASAP assigns your shipment, we will identify the Motor Carrier authorized to pick up your vehicle.

When the truck arrives, verify that the transportation company picking up your vehicle matches the Carrier information provided by ASAP.

DO NOT RELEASE YOUR VEHICLE TO A DIFFERENT MOTOR CARRIER, TRANSPORT COMPANY, TOW COMPANY OR OTHER THIRD PARTY UNLESS ASAP HAS CONFIRMED THE CHANGE DIRECTLY WITH YOU.

A driver should not be able to simply tell you, "The original Carrier sent us," and expect you to release your vehicle.

ASAP does not authorize an assigned Motor Carrier to re-broker, subcontract, transfer or tender your vehicle to another transporter.

If something doesn't match:

DO NOT RELEASE THE VEHICLE. CALL ASAP FIRST.

TRUTH

Not without authorization from ASAP.

Your transportation price and payment terms are established through ASAP.

For COD-Customer shipments, authorized payment methods are:

• Cash
• Money Order
• Cashier's Check
• Zelle

When Zelle is used, ASAP requires the Carrier to provide the telephone number or email address associated with its company Zelle account before accepting the load.

DO NOT SEND YOUR TRANSPORTATION PAYMENT TO A DRIVER'S PERSONAL ZELLE ACCOUNT.

If a driver asks you to send money to a different person, telephone number, email address, Zelle account, or company than the information provided or confirmed by ASAP, stop and contact us.

Likewise, if a driver demands additional transportation charges that ASAP did not authorize, contact us before paying.

IF THE CARRIER, PRICE OR PAYMENT INFORMATION DOESN'T MATCH WHAT ASAP GAVE YOU — CALL ASAP FIRST.